FAQ

Q: Are you a trading company or a manufacturer?

A: We are a factory specializing in the production of hats for 17 years, a Chinese Olympic supplier, with more than 50 skilled workers and 42 office employees.

Q: How long is your delivery time?

A: It usually takes 7-15 days for stock and 15-45 days for customization, depending on the number of orders. If you have urgent needs, you can communicate with us. We will try our best to serve our customers.

Q: Do you provide customized samples? Is it free or extra?

A: Yes, we can provide samples free of charge, but you need to pay the freight.

Q: What mode of transportation do you usually use?

A: Shipping, air transportation, FedEx, UPS, DHL, TNT, EMS, Aramex, etc. are determined according to customer needs and order size.

Q: What kind of payment method do you usually use?  

A: TT, trade guarantee, PayPal, credit card, Western Union, etc.

Q: What is the minimum order quantity?

A: Our minimum order quantity is 10 pieces in stock. If it is customized, the minimum order quantity is 1000 pieces. If you need special help, we will try our best to serve you.

Q: How do you ensure production quality?

A: From production to final delivery, we have a process list and professional QC inspection products at each step. After the product is completed, we will send pictures or videos to you for inspection, and we will ship after receiving your approval.